Excellent communication, efficient and helpful reception. Punctual and informative.
Sense of relief that my Will is understandable and to my wishes.
Information was explained thoroughly. Very happy with service.
Very professional; explained everything clearly. All was good. No need for improvements.
Excellent – we got straight to the point. Wills and created in quick time, was also able to complete Powers of Attorney & Guardianship at the same time.
Very happy with service and advice.
H.T & C.T
Well education and well informed. Good information.
Third time I have returned for revision to my Will. Great, clear service and advice each time.
Made sure we were informed and understood the probate process. Happy outcome.
Thank you for your help and assistance. All went very well.
C.P & J.P
Explained all sections, aspects and details of the Will. Provided additional information on Supers which was very useful.
Process was simple and easy to do – Thank you!
Very informative and educational. Explained things in simple terms.
I was completing this process with another lawyer but felt they didn’t explain or educate me through the process so I’m glad I changed to Brook Legal instead.
P.D & S.D
Made sure we understood the harder parts of the Will.
S.N & L.N
Clearly explained how it all works and what we needed to consider.
R.C & P.C
Explained everything very well and took time to go through everything and listen to our needs. Friendly, comfortable environment and very happy to recommend to others.
Explained very clearly all the details of the Will. Could understand all the legal terms.
Explained everything clearly and helpful with the Stat Dec.
C.H & F.H
Good service, everything explained in detail and not rushed over, attention to detail. I recommend your services to friends and family.
Very percise, clean and understanding. Explained the whole Will thoroughly, easy to understand. Happy customer. Many thanks.
We are very happy with the helpful service.
Very helpful. Clearly explained. Willingness to re-explain where clarity requested. Punctual. Easy to talk to. Patience.
S.S & J.S
Very useful, very good service. Answered questions well in plain English.
Thanks Alan for handling all our queries and offering suggestions to resolve potential issues.
Very Good. Alan explained it all – made it easy to understand. On 2 different days (when I came to sign), he went through the whole document bity by bit and made sure I understood.
Helpful, knowledgeable and patient. Service is excellent.
Clarified concerns over changes to Will. Clear and concise advice. Valuable professional advice. Thorough.
Easy simple process, everything explained
Very informative, thorough and understandable. Made the Will process simple and understandable.
K.J & A.J
Detailed explanation of Will contents. Thanks for your help!
T.G & B.G
“Thank you for making this an easy process.”
“Explained the Will document in detail. Happy with the service provided.”
“Extremely patient and explained things in an easy to understand way.”
M.A & E.A
“Explained everything clearly including complexity of company holdings. Felt very relaxed dealing with Alan and other staff.”
M.T & M.T
“Clearly explained the structure of the Will and also provided additional information regarding life insurance. Service was fantastic and no need for it to be improved.”
“Very informative and clarified every concern. Used examples to explain potential situations and circumstances which simplified my understanding”
S & S F
“Very informative and helpful. Explained Will terms clearly and suggested useful examples. We were very satisfied with Brook Legal’s service”
“Very happy. Clear communication on all aspects of Will preperation”
J & M A
“Explanation of process, efficient service, clear communication of all details of the service. Very smooth, uncomplicated service to provide the Wills and other relevant documents”
“Listened and was very helpful”
O & J O’N
“Explained options and advice easy to understand.”
A.R & N.R
“Explained everything clearly. Very patient. This was our first expreience with creating a Will, and it was made very simple and easy to follow.”
K.S. & I.S
“Explanation of all aspects of Will, EPA and EPG was good. All done in an hour, pleasant and quiet.”
L.K & D.K
“Explained everything in simple terms. Very professional service.”
R.K & K.K
“All aspects of Will, Power of Attorney and Guardianship were fully explained. All queries clearly explained so that we felt very well informed. Happy to have these documents all completed for peace of mind.”
T.M & S.M & A.M
“Explanation very concise and easy to understand. Thank you.”
J.U & J.U
“It was clear and concise. Thanks for the smooth and great service.”
C.R & S.R
“It was very helpful and informative. Very clean explaination of Wills and procedures for Probate. Made the experience very comfortable.”
“Increased my grasp of all issues to do with our assets. Explained the role of Public Trustees and the distribution of our belongings.”
B.W & C.W
“Felt welcomed and easy to understand information provided. All questions asked recieved positive answers.”
“No need for improvement, the service is exemplary.”
“Explained everything clearly. Very helpful and polite.”
“Efficient and friendly and explained procedures.”
“Very informative. Explained things I needed to get done and helped me with most of it.”
“Communicated what was required to be drafted and included in the Will, involving a complicated discretionary Testamentary Trust, to achieve my objectives, do so in a sensitive, kind and professional manner. Delivering a very fast but thorough services in circumstances where the Will and associated documents were required urgently. His support staff are equally helpful and professional. I would recommend the services of Alan Brook to anyone after a very positive, professional experience, thank you Alan. I was dreading my Will and your manner made it streamlined and stress free.”
“Personalised service, competitive price and handy location.”
“Comprehensive knowledge of Wills”
“Very informative and patient while explaining everything to me regarding writing my Will and the benefits of a Testamentary Trust”
R.B & L.B
“Very thorough & professional”
C.R & D.R
“Explained legal jargon so we were able to understand the process and arrange a Will that was suitable to our needs.”
“All aspects of the document that was being prepared for me was fully explained with examples to ensure full understanding. Totally satisfied with the service provided by Brook Legal”
“Everything was clearly explained and my disability was taken into account; which I really appreciated. I feel confident in the success of my Will.”
“Alan made me feel very comfortable with all of my questions. Thank you for your service, advice and the confidence; I now have that all of my affairs are in order.”
“Informative and efficient. Happy to use Brook Legal in the future.”
“Explained everything we needed to know. Very happy, everything finalised on the day. Thanks very much – excellent services”
L.W & W.W
“Informational. Gave clear explanation of legal terms. Very satisfied”
“Very helpful. Making things clear for me. Thank you to Alan and his staff.”
C.L & J.L
“Able to sort Wills and Enduring Powers of Attorney in one session. Explained things well.”
“Explained everything well, offered useful additional services like the Will Bank & Enduring Powers of Attorney”
T.C & V.C
“Thorough explanation and prompt service and understanding of our individual needs.”
“Most satisfying! Everything was smooth.”
D.P & N.H
“Took time to clearly explain the various aspects. Very informative”
“Very friendly & helpful staff”
R.M & J.S
“Its apparent Alan is very knowledgeable with all legal aspects of Letters of Administration.”
“My Wishes were executed quickly and thoroughly. Alan Brook was patient i his explanations of legal jargon and made suggestions (that I had not thought of) from his past experience.”
“Alan was very easy and pleasant to deal with.”
“Purpose for consultation was effectively achieved.”
“Very happy with the service.”
“Very helpful and informative, good service overall.”
“Explained in detail the important issues in relation to my matter.”
“Patient, explains all aspects, treats clients with respect and understanding.
“Alan provided guidance in early meetings with different options to address my concerns. Very efficient, prompt service.
“Everything was explained in easy to understand terms by Alan.”
“We received very courteous, prompt service. We would recommend your practice to others.”
“Offering meaningful and easily understood advice. I am delighted to have found Brook Legal and will continue to avail myself to their services. Mr Brook could not have been more professional or more helpful.”
“Explained formalities and prepared documents in a timely manner.”
B.H & R.D
“Everything was explained. Prompt service. Easy process for peace of mind.”
“Very upfront with all details and costs and very informative and professionally handled. Many thanks.”
“Explained everything clearly and thoroughly, thank you!”
“All questions answered and helpful information and guidance. Friendly service, pleasant to deal with.”
S.R & R.R
“The whole procedure easy explained very well happy as.”
“Very friendly. Good advice received from Alan.”
“Explained the Legal jargon in the Will so I understood exactly what each paragraph meant.”
“Efficient and simple- thank you. Feels good to finally have something in place to protect my children and their inheritance.”
“A lot of examples that were very helpful to put things into perspective.”
“Very helpful. Clear explanation of the process. Very accommodating. The service was great, no improvement needed.”
“Alan was very helpful over the phone. This is what initially made me use his services. I would think other firms wouldn’t be so helpful with advise on the phone. Everything was quick and was a smooth process. Thanks for your service!”
“The explanations were very thorough. Good discussion without pressure.”
“Made my Will fast and effectively. Explained in a systematic and structured way. Very informative all the information given regarding the making of a Will. Service was good. Timings were convenient for me”.
“Explained things clearly and was patient and good humoured for my circumstances. Alan responded to requests made and questions asked during the process. Thank you!”
“Very helpful. Communicated well and kept up to date. All was good. Thank you for your services.”
“Very informative and explained wonderfully”.
P.D & A.C
“Explained things simply good advice on how to cover everything. You did exactly what we wanted. Keep up the good advice.”
“Very helpful. Covered all scenarios related to Dad’s affairs- medical and financial.”
“Very efficient. Fitted me in at very late notice. Friendly people.”
A.M & G.P
“Explained clearly in an easy to understand manner. Online enquiry and booking worked well.”
“Explains the procedure of a Will and uses simple language of understanding.”
“Our meeting was very helpful and informative. Explained all processes and documents in very easily understandable ways. Answered all our questions and queries. Provided simple examples to illustrate situations. Very approachable and friendly. Provided very helpful advice.”
M.B & C.B
“Explained patiently and thoroughly, repeating information as necessary. We did not feel rushed in any way.”
“Everything was explained very well and all queries were covered.”
“No waiting- on time (unlike my Doctor!)”
“Absolutely informative. Good opportunity to ask questions and cement our understanding. No time pressure.”
“Explaining the whole process and giving advice on our own personal/family situation. All very clear and thorough.”
“Great customer service, patient, friendly, not drawn out. Great service, would recommend to anyone.”
“Good communication and attention to detail. Very happy and helpful staff.”
“Briefing of the implications of Will making was excellent. I would recommend Brook Legal to anybody seeking a service such as was provided. The service and efficiency received far exceeded any similar service provided in the past.”
“Detailed explanation and well prepared documents. Good overall advice and friendly services.”
“Not rushed, took time, no appointment delays. Glad we did it.”
“Explained all legal terms and procedures. Very professional and knowledgeable.”
“Explained everything in terms we could understand. Everything was accurate and punctual.”
“Very informative and helpful. Very happy and pleased with your service.”
“Several points raised by us responded to clearly and concisely.”
“Clean and concise information and all done quickly. Able to arrange appointment easily via e-mail and quick response time.”
“Explained everything very clearly. The service was very helpful, well appreciated.”
“Thank you for being part of the Salvation Army Will Day. An outstanding service which has now helped me with two Wills. I will pass on details to family members and friends.”
“Couldn’t have done this alone, even with Google! Created Wills quickly given I only provided instructions that morning! Everything completed in one visit.”
“Covered all the required documentation very thoroughly and suggested additional documentation to cover all circumstances.”
“Very helpful, mind put at ease. Explanation easily understood.”
“All points were covered concisely and in a way we could understand easily. Thank you Alan for making the process easy and understandable for us.”
“Clarified and explained options and process. Worked well together in an unstressful and relaxed manner.”
“Clearly explained the process and made helpful suggestions. Friendly and approachable. Good overall service, quick and quite easy.”
“Explained documents simply and quickly. Cost effective service.”
“Very satisfied. Service fast and professional.”
“Friendly, informative and amenable to after hours visit to sign Wills.”
“Efficient in time and patient with the elderly. Thank you Alan for your professionalism and time to sort out my Mum’s Will. I’d highly recommend you to others.”
“Very helpful- made me think of things I had not thought of. Process covered all bases. Straight forward. I feel informed and confident my wishes will be considered in my Will.”
“Walked through in calm and balanced way. Explained consequences. Up front with costs. Honest and Trustworthy.”
“Very well informed. Thank you.”
“The services provided by Brook Legal are comprehensive, customer focused and are delivered with reference to real life experiences. Our first Will with Brook Legal will ensure our estate and kids are looked after into the future.”
“They provided all the necessary legal advice I required. Very good explanation of all points of the Will procedure.”
“Great advice and very well explained. Excellent service. Alan was prepared.”
I.L & P.H
“Very informative! Explaining us the process very well and understanding. Very happy with the service.”
“Very descriptive and explained process simply and easy to understand. Thank you!”
“Very helpful and informative.”
Orion & James O’Neil
“A full explanation of documents. We are happy with the level of service received.”
“Explained the process and prompt completion of the Wills.”
“We found Alan most helpful and made the process so easy.”
“Prompt attention to my request for an updated Will and Attorney/Guardianship forms. Service is personal and excellent. It could not be improved in any way. Very happy client, I shall return if I need any legal advice. Also recommend Brook Legal to family and friends.”
“All queries and questions answered professionally. Matters dealt with expediently.”
“Able to answer all our questions and concerns. Was good to receive emailed documents prior to signing so could change anything if required and be totally familiar with content.”
“Detailed at running through process and explaining requirements. Quick and easy, very fast turn around. Easier process than expected.”
“Clear concise information, answered all questions clearly. Prompt replies to queries. We were very satisfied for the service.”
“Simple terminology, explained scenarios, thorough and helpful.”
“Prompt, comprehensive and pleasant.”
“Very informative and helpful. Both Wills were completed on the same day- saved a lot of time.”
“Explained things well and made me feel at ease.”
“Alan explained things well and brought up important points that needed to be discussed of which I am grateful. Alan has been very helpful through a difficult time in my life and has made my legal matters simple and resolved my problems in a timely manner.”
“Clear and simple explanations.”
“Made us more aware of our obligations with regards to the binding beneficiary of our Super Funds. Assisted us to reassess our existing life insurance policy. We are happy to recommend your services to others who may be looking at drawing up a Will.”
“Prepared all documents as instructed and explained everything. Thank you.”
“Explained the needs/requirements of the Will and who we should appoint. Thanks.”
“Very straight forward and clear explanation. Focused on my particular circumstances.”
“Everything explained clearly, very helpful. Taking time to go over each document slowly and carefully. Explaining issues which would not have occurred to us. Thank you Alan, for your professionalism. You made a difficult process much easier.”
“Explanation of services, advice and changes as required executed professionally. Thank you.”
“Clear explanation of legal issues and expert advice.”
“I phoned to make an appointment to prepare my Will. I received an appointment promptly and all paperwork was dealt with in one visit.”
“Happy with my new Will.”
“Explained important aspects.”
“Good communication- both by phone and in person. Clear explanation of all that was discussed. Allowed to have input, listened to. Very happy with prompt service.”
“It was quite an involved process. Helps to have professionals that know their business”.
“Produced the required documents and explained the clauses.”
“Very informative and carefully explained. Answered all of our questions. Very happy, put our minds at ease.”
“Good service when booking appointment. Clear explanation of the legal terms and the key parts of the Will.”
M.M & J.F
“Explained everything in detail so we understood. Went above and beyond in his service. Appreciate the time and effort put in. Very Grateful.”
“Alan explained every step and was quick to clarify anything I had questions about. Reception staff were warm and welcoming.”
“Explanation of paperwork was detailed in full with all questions answered. Very happy with the services provided. Alan was very polite, efficient and thorough. Good experience.”
“Explained everything well with good, easy to understand examples. Very helpful experience and friendly people”
“The information provided by Alan in both sessions was clear and detailed. Friendly service. Very helpful- Thank you!”
“Services provided quickly after instructions, offered other advice and kept appointment times.”
“This was a stressful and overwhelming experience which I had postponed for some time. Alan Brook was understanding, patient and supportive.”
“Excellent clear explanation and advice regarding my Will and Enduring Powers of Attorney & Guardianship. All well handled services with friendly staff, a job well done!!”
“A great help. Informed us on all matters regarding Probate and beyond regarding tax return etc. Excellent service, no improvement required.”
“Thank you to Alan and his staff, their help with everything was outstanding. The Service provided was very helpful, no improvement needed.”
“Very helpful & efficient. Fully explained concepts of Wills & Estates etc. Offered Enduring Powers of Attorney & Contract of Will options. Very satisfied with service, thank you.”
“Alan Brook was amazing, very knowledgeable and really helpful. Highly recommended, thank you for your help.”
“Explained everything well and to an understanding I could follow.”
“Good that we dealt with Brook Legal. It’s a real eye opener for us and it’s good to set up a Will in advance to prepare for the inevitable. Alan did well at explaining the steps and details of the Will in layman terms.”
“The entire process was excellent, I didn’t feel rushed and time was taken to explain everything in detail. I will definitely recommend Brook Legal to family and friends”
“Explained the facets of Wills and trends in modern situations regarding claims by various parties associated. Helpful and pleasant process.”
“Very happy with service and efficiency.”
“Supplied documents that clearly informed us that our requirements were met. For the scope of our needs, the process met our expectations.”
“I was well informed about my personal circumstances and what would occur in the future if my circumstances changed.”
“Explained everything in plain English as Legal Terms can be confusing to the average person. Happy with the service and the costs are reasonable.”
“Very clear, simple and efficient.”
“Helped with our Wills, answered our many questions and gave us all the advice that was needed. Very happy clients and glad our Wills are sorted for the future.”
“Explained all aspects of the Will. Advised other steps to take – E.g Binding Nomination for Superannuation. Friendly and approachable.”
“Explanation of various clauses was well done. We are very happy with the service provided by Brook Legal and would happily recommend their services to friends and relatives.”
“Comprehensive explanation of Will requirements, reasonable fees and uncomplicated process.”
“Very informative and very helpful. Explained everything to me in a way which I completely understood. I know I won’t go away thinking I should have asked certain questions as everything was thoroughly explained to me.”
“Great service, everything was explained in detail and made easy to understand.”
“Alan was honest and open about what was necessary in creating our Will. He also enlightened us on information about our Trust which we greatly appreciate.”
“Professional. Explained areas of making a Will easy to understand.”
” Everything was explained properly and completed in a short time.”
“Overall, extremely happy with the time you took to deliver advice and explain the Wills.”
“Happy and have referred to others already.”
“The advice and service given is practical and genuine. All documents are concise and easy to understand”.
“Always welcoming and professional. Thorough when clearly explaining the technicalities and possible consequences/outcomes. All done in a ‘down to earth’ and pragmatic way.”
“Pleasant Principal and staff, explained everything in depth.”
“Clarified, listened and helped with any queries.”
“Generally well explained, very thorough and easy to communicate with.”
“Explained everything very clearly. Gave me information on things I hadn’t even thought of, e.g Exclusions, Enduring Powers of Attorney & Guardianship. I would definitely advise anyone who is looking for Legal Services to use Brook Legal.”
“Covered all important information. Very well explained as to what I was signing.”
“Staff member was very pleasant and helpful, I got in quickly with an appointment. Very impressed with how it was all handled and very thorough going through the documents I wanted. Nothing I asked for was any problem, I would recommend your services.”
M.L & J.L
“Explained everything carefully and clearly. We are now reassured that we have taken appropriate steps to ensure that family members will not be inconvenienced or troubled.”
“Good service, feel very confident with the advice & service.”
“Very happy with the service, down to earth. Explained fully to my satisfaction and answered all my queries as required.”
“Explained the situation and listened well.”
“Well explained, very thorough process.”
“Listened to my wishes and explained all the jargon.”
“Very clear communication and explanation of terms and process. Most helpful and would certainly recommend.”
“Professional, prompt service with excellent advice.”
“Very informative and easy to understand. Flexible with first meeting via phone and documents arrived via email within a quick time frame.”
“Explained everything and had patience with elderly parents. Great that everything was done in one visit.”
“Very thorough and professional. Very helpful through the whole process.”
J. L. H.
“Saw me promptly, explained the process well, prepared the Will efficiently and fees were very reasonable. I will recommend Brook Legal to my friends and work colleagues for preparation of their Wills.”
S. B. & A. B.
“Explained the Will in detail in clear, everyday terms. Totally satisfied. Alan was extremely patient and careful to attend to our questions.”
G. D. S. & E. M. S.
“Clear explanations and sensible advice.”
H. E. G.
“Mr. Alan, you were kind and positive in dealing with my problems. You gave me a lot of your time to explain the situation and action to be taken. You were cheerful and sympathetic and gave me and my sons advice and guidance. You helped me to gain my confidence in my darkest hour.”
“Communication between Mr Brook and myself was excellent. Nothing was too much trouble and everything was explained and clarified.”
“Seen very promptly after first enquiry, clear explanation of legal terms and very quick turn around for Will and EPA documents.”
K.W & G.O
“Clear advice & explanations. Efficient Probate application without any problems and highly professional.”
“Everything was explained clearly and thoroughly with expert advice given. Very happy with the service.”
“Very clear and thorough with explaining everything.”
“Punctual service. Documentation explained clearly.”
“Quick, clear and efficient service. Process and details were clearly explained in a sensitive way. Thanks :)”
J. W. S. & I. S.
“Explained the details of the Will and complied with our requests for any adjustments in a pleasant manner.”
A & E G
“Everything was very well explained and all questions answered.”
“Provided a professional service very promptly.”
A & J.L
“Appointment times were flexible and easy to make. Service was friendly and thorough.”
“Local, efficient, friendly and thorough.”
“Got me in very quickly to do my Will. Happy with everything.”
“Very honest in his approach and recommendation as to the most effective path to take to reach agreement.”
“Alan was very friendly. Explained everything in easy to understand terminology. Made me feel at ease. Would recommend Brook Legal to my friends.”
“Explained every aspect of the Will, the processes and all the detail in the Will in a way that was easily understandable by my wife and I.”
“Procedure for Probate/Will was clearly explained. Fees upfront explained with estimates provided. Entire process was thorough and meticulously explained. Requests for copies of documents provided quickly and effortlessly. Very happy and Alan took a large weight off my shoulders as the process would have been difficult to handle by myself.”
“The service was excellent. Professional, timely and very helpful with plenty of advice provided. The service remained within the quoted budget. Many thanks to Alan and staff. I appreciated the patience you have shown.”
“Very clear explanations of documents and a comfortable session. Alan is always caring and dependable. I always feel better after seeing Alan.”
A.L. & A.L
“We are very happy with the service. Alan explained everything to us clearly and patiently. Fully recommended.”
R.S & J.S.
“Clearly and concisely explained the services to us, answered all of our queries satisfactorily and handled everything very professionally.”
E.J. & D.J.
“Everything was explained to us well.”
J.T & B.T.
“Explained everything in language that is easily understood. Will recommend.”
F. V. D. B.
“Clear, concise explanation. Complete service result in one visit.”
“The total of all tasks have been thorough and informative. I thank all the staff for their professionalism and knowledge.”
“Alan explained the responsibilities of being a Guarantor in great detail. He was very clear to understand.”
“Very thorough and organised. Very satisfied with the service.”
“Speedy, obliging and kind.”
“Explained things well – easy to understand. Quick to organise everything and very quick to help with queries.”
S.I. & A.I.
“Explained the structure of the Will and gave advice of thing that we may have to deal with. Good service.”
“Spoke clearly and explained everything in terms I could understand. Attended to paperwork very quickly. Happy to refer you to others.”
“Very helpful, good advice and efficient.”
K.R. & C.D.
“Explained the legal aspects of making a Will very well.”
“Alan explained things very clear for me to understand and helped me make some decisions. Easy appointment to get, receptionist very helpful on phone.”
“It was very informative and helpful. Professional and efficient.”
“My meeting with Brook Legal was extremely informative and helpful; it was what I needed given by a competent lawyer.”
“Every question answered. Activating the Will and the whole process was quite fast with no dramas. Phone calls were always returned. Very happy.”
“Explained in detail what we needed to do. Organised whatever needed to be done. Happy with the service overall.”
T.B. & L.B.
“From the very beginning Alan was helpful and explained every step of the way. Nothing was too much trouble and he went over and above our expectations.”
“Very good with explaining topics of concern. Very professional.”
“Explained issue concisely and in plain English.”
L.L. & S.L.
“Alan was clear with explanation of details in relation to us making our Will.”
“Alan listened to my issues and provided a solution that was not only affordable but practical and at times compassionate and understanding. Thank you Alan for looking after me. Service is excellent.”
“Friendly staff – Excellent legal service. Prompt service and follow up meetings. Service by Mr Brook and staff excellent – appreciated. Very helpful.”
M.G. & C.G.
“We would recommend and have been recommending our family and friends to get a Will etc made out and to use Brook Legal to do it. We were sooo impressed with the relaxed and welcoming atmosphere when we arrived for our appointment. Everything was explained in terms we understood, not legal jargon where it just goes over your head. We were able to have everything completed, signed and sealed in 1 day. Thank you for making it so easy.”